Halcyon Cloud Help Centre

How can we help?

Search our knowledge base or explore popular categories below.

Regional data residency

Pin customer data to EU, US or APAC regions to meet local requirements.

Audit logging

Tamper-evident logs streamed to your SIEM in real time.

Backups & recovery

Continuous backups with point-in-time restore for the last 30 days.

SDKs and CLI

Tooling for JavaScript, Python, Go and a scriptable command line.

Sandbox environments

Free, isolated test environments that mirror production behaviour.

FAQ

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.

Do you offer a free trial?

Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

Still have questions? Get in touch.
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